VOIP & CALL CENTER SYSTEMS
VoIP & Call Center Systems in Egypt
IP PBX, call center, and IVR systems designed for clear customer communication and measurable agent performance.
IP PBX (Asterisk / FreePBX / 3CX / Cisco)
IP Phones & Softphones
SIP Trunks & Gateways
Inbound & Outbound Call Center
Queues, Ring Groups & Skill-Based Routing
Call Recording & Monitoring
Smart communication for a better customer experience
CNS designs and implements VoIP and call center solutions that help your team communicate efficiently with customers, branches, and internal departments — from the phone system itself to the routing, recording, and reporting layered on top of it.
VoIP Infrastructure
IP PBX, IP phones and softphones, SIP trunks and gateways, and a call-routing and extensions plan.
Call Center Solutions
Inbound and outbound call handling with queues, ring groups, skill-based routing, and call recording.
IVR & Automation
Interactive voice response, auto-attendant and welcome messages, and working-hours/holiday routing.
CRM & System Integration
Integration with CRM and ticketing systems, screen pop-ups, caller info, and call logs linked to customer records.
FAQ
Common questions
What platforms do you build VoIP systems on?+
CNS works with Asterisk, FreePBX, 3CX, and Cisco for IP PBX, along with IP phones and softphones from vendors including Yealink, Grandstream, Fanvil, and Yeastar.
Can this integrate with our CRM or ticketing system?+
Yes — CRM and ticketing integration is part of the service, including screen pop-ups, caller info, and call logs linked to customer records.
Do you support call centers, or just office phone systems?+
Both. Inbound and outbound call center features — queues, ring groups, skill-based routing, call recording, and live dashboards — are available alongside standard IP PBX setups for offices.
Can agents work remotely or from home?+
Yes — softphones and remote-capable IP PBX configurations support flexible, work-from-home agent setups.
Does this include WhatsApp or SMS?+
IVR and routing can integrate with WhatsApp and SMS where applicable to the platform and the client's requirements.
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